Customer Testimonials

Go see James Loftis! I recently worked from Sewell Lexus of Fort Worth and couldn't be happier with the experience! From the moment I walked in, I was greeted with friendly smiles and a no-pressure atmosphere. The sales team was incredibly knowledgeable and helped me find the perfect car that suited both my needs and budget. They took the time to answer all my questions and provide transparent information about financing options. The entire process was smooth and efficient, making car buying a truly enjoyable experience. My car was still in transit and James kept me informed throughout the ... Read More

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DealerRater - Mar 3, 2025

Go see James Loftis! I recently worked from Sewell Lexus of Fort Worth and couldn't be happier with the experience! From the moment I walked in, I was greeted with friendly smiles and a no-pressure atmosphere. The sales team was incredibly knowledgeable and helped me find the perfect car that suited both my needs and budget. They took the time to answer all my questions and provide transparent information about financing options. The entire process was smooth and efficient, making car buying a truly enjoyable experience. My car was still in transit and James kept me informed throughout the entire journey until it arrived.I highly recommend James Loftis and the team at Sewell Lexus of Fort Worth to anyone looking for a new or used vehicle! Thank you for such exceptional service!

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Absolutely horrific experience and at this time I would not entertain buying another Lexus vehicle. Our GX460 had a recall so we contacted Lexus Customer Care who arranged for the vehicle to be picked up from our residence in Wichita Falls, TX and transported to Sewell Lexus in Fort Worth, TX. The vehicle was picked up and taken to Sewell on Wednesday February 21, 2024. I received a Bill of Lading from the towing company confirming the vehicle was dropped off. That same day I contacted the service department and spoke to a receptionist who stated our representative was named Dylan. The ... Read More

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DealerRater - Apr 21, 2024

Absolutely horrific experience and at this time I would not entertain buying another Lexus vehicle. Our GX460 had a recall so we contacted Lexus Customer Care who arranged for the vehicle to be picked up from our residence in Wichita Falls, TX and transported to Sewell Lexus in Fort Worth, TX. The vehicle was picked up and taken to Sewell on Wednesday February 21, 2024. I received a Bill of Lading from the towing company confirming the vehicle was dropped off. That same day I contacted the service department and spoke to a receptionist who stated our representative was named Dylan. The receptionist said that she spoke with Dylan who stated the vehicle would be ready by the end of the day Friday February 23, 2024. Friday came and went without word so I contacted Dylan on Monday February 26, 2024 and asked about the status of our vehicle. Dylan then informed me that my vehicle was not delivered to Sewell and he had no idea where the vehicle was. I assured Dylan the vehicle was at his dealership, but he said that the towing company must have made a mistake and he implied that they could have stolen my vehicle. Dylan called me back later and stated both he and his service manager walked the entire Sewell Lexus parking lot and they did not see our vehicle anywhere. He again placed blame on the towing company. I contacted the towing company who had pictures of the vehicle in the Parts parking lot. I provided the proof that my car was there to Dylan. Dylan said he was sorry and placed blame on the Parts department manager. Dylan then said that he would have my car worked on immediately and arrange for the vehicle to be towed to my residence as quickly as possible. Sadly, it took 5 more business days for the vehicle to be returned. On March 2, 2024 when the vehicle was finally returned there was a two-inch-long cut in the leather of the driver's seat. I texted Dylan on two separate occasions and he never acknowledged my messages. I am told by the Lexus Customer Care representative that Dylan blamed the towing company. In all, Dylan intentionally provided false information to us about our vehicle on multiple occasions. I cannot imagine rewarding such behavior with future business. To add insult to injury, we went through the claims process as recommended by Lexus and we have been told that since the dealership denied causing the damage, repairing the leather seat is going to come at our expense.

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Very helpful dealership. Eric helped us and pulled a list of the Sewell inventory in the area/state that had type of preowned SUV we was looking for.

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Andrew Flynn and Colby Karr were amazing. I was very happy with the transaction of my trade-in as well as the purchase. Both were very helpful, accommodating, and I didn't feel like I was dealing with a used car situation. I've always heard the commercials for Sewell and now I've experienced it. Thanks for such a great experience!

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Car purchase process was easy and quick. Great customer service experience.Warren Smith did a great job!

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Our family as gone out of our way to work with the dallas location and was treated poorly and thought we would give this location a chance but instead they judged the customer from a opinion from management from the other location as our family went beyond being nice and understanding regardless of the infractions of our first new purchase of a sixty plus thousand suv and because of haven to continue to reach out to corp by email and phone and no response they wanted the problem to go hush hush and if they just would have taken care ... Read More

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DealerRater - Feb 13, 2023

Our family as gone out of our way to work with the dallas location and was treated poorly and thought we would give this location a chance but instead they judged the customer from a opinion from management from the other location as our family went beyond being nice and understanding regardless of the infractions of our first new purchase of a sixty plus thousand suv and because of haven to continue to reach out to corp by email and phone and no response they wanted the problem to go hush hush and if they just would have taken care of the customer in the first place we would have been glad to give them a good rating as they state we don't have customer problems and wrote the book on customer service and we believe Cale Sewell is not aware of this complaint or we wouldn't have written this review your truly lost customer.

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Tim Bae helped us today and we were beyond impressed. The customer service blew us away and reminded us as to why we need to shop at nicer dealerships. I use to buy higher end SUV’s, but my daughter got into rodeo and we started buying F-450’s and F-350’s. My soccer mom car days were over for a good seven years. I had to get my daughter a second car for college so she can drive to class as her dually won’t fit in normal parking spots at the college. I shopped at some dealerships prior ... Read More

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DealerRater - Jul 31, 2022

Tim Bae helped us today and we were beyond impressed. The customer service blew us away and reminded us as to why we need to shop at nicer dealerships. I use to buy higher end SUV’s, but my daughter got into rodeo and we started buying F-450’s and F-350’s. My soccer mom car days were over for a good seven years. I had to get my daughter a second car for college so she can drive to class as her dually won’t fit in normal parking spots at the college. I shopped at some dealerships prior to visiting them. I can not believe the shady behavior of all of these dealerships! I bought her an X5 at a different dealership two days prior to visiting Sewell. The dealership snuck in a $2500 fee for unexplainable reasons (basically a Covid padding) and so many other crazy behaviors took place. I signed the contract and then was told to pick the car up the next day. Long story short, they called me two days later to tell me I needed to come pick my money back up because they were unable to deliver on the car they sold me. It was a car with too many issues (it only had 60k miles on it) and it needed a $5,600 repair which they refused to pay for . I spent the rest of the day shopping at other dealers only to feel completely disgusted by the pushy, rude, and desperate behavior from the salesmen. It was 7:30 pm and I coaxed my family to drop by Sewell as our last stop. It was so refreshing! They are probably the last honest dealership out there! No hidden fees, no pressure and complete transparency. They also have very high standards on the pre-owned cars they carry. I ended up buying an SUV from them. I will continue to buy more vehicles from them in the future too. Their ethics were not compromised by the Covid padding that other dealerships are tacking on. Good job Sewell, you’ve earned my trust!!

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We recently had a need to replace a truck due to an accident in Austin Texas. We knew what we wanted and located one Sewell Lexus in Fort Worth. After emailing them, I received a reply within an hour from salesman Aaron Summerhill, who sells both new and used vehicles. He was quick to send me the photos that I requested and we drove to Fort Worth 2 days later and purchased the vehicle. The vehicle was ready to purchase and the process was seamless without the usual hours long event that I have experienced in the past. I can say ... Read More

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DealerRater - Jun 26, 2022

We recently had a need to replace a truck due to an accident in Austin Texas. We knew what we wanted and located one Sewell Lexus in Fort Worth. After emailing them, I received a reply within an hour from salesman Aaron Summerhill, who sells both new and used vehicles. He was quick to send me the photos that I requested and we drove to Fort Worth 2 days later and purchased the vehicle. The vehicle was ready to purchase and the process was seamless without the usual hours long event that I have experienced in the past. I can say that Aaron and the staff do represent the "Sewell" experience that I have heard about for several years. You won't go wrong with Sewell of Fort Worth.

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They don’t want to deal with customers that are outside from market area. It’s kind of weird and discriminatory.

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Bad communication, bad sale manager service , they so means , management team need major improvement work

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They were very helpful. Super nice people! Did everything they could to help inform me and encourage me to purchase a car.

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I had such an awesome time learning the many features of my Lexus 350L from Stan Richardson yesterday! What a great teacher. He showed me things I didn’t have on my list but were really important to know. Thank you Stan! My first car wash there was awesome too! Such a pretty , clean car I have!

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Outstanding buying experience. Kyle Nugent and Austin Musselman were extremely professional. I have already recommended this dealership to several neighbors. I look forward to using this dealership again !!!

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I dealt with a new car sales person who decided to give me a lesson in math saying that he was giving me a 5% discount when in fact he was giving me a 3.4%. I then spoke with the sales manager and she (Lisa or Allisa) proceeded to tell me my trade in was not worth that much because of a recall on the car. Horrible sales and manager. I will never do business with them They are so shady.

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I brought in my 2010 IS250 with 147k miles because it wasn't starting and was beyond the scope of what my normal mechanic could fix. Sewell called me back and said the engine was blown. They offered to put a used engine in for $9000 or open the old engine to diagnose (not fix) for $3000. They called and offered me $200 for my car, saying that they could only sell it an auction! I didn't feel right about all of this and had my car towed to Pratt Lexus in Benbrook. Pratt determined that it was FUEL PRESSURE SENSOR and fixed ... Read More

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DealerRater - Nov 9, 2020

I brought in my 2010 IS250 with 147k miles because it wasn't starting and was beyond the scope of what my normal mechanic could fix. Sewell called me back and said the engine was blown. They offered to put a used engine in for $9000 or open the old engine to diagnose (not fix) for $3000. They called and offered me $200 for my car, saying that they could only sell it an auction! I didn't feel right about all of this and had my car towed to Pratt Lexus in Benbrook. Pratt determined that it was FUEL PRESSURE SENSOR and fixed it for $900. It's now working great! Something is VERY wrong with this whole picture. ... a dealer misdiagnosing and then offering me $200 for a car worth 7-10k if running. Nice people, good coffee, but something is very wrong. Won't be taking my car back again.

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I purchased an ES 350 at the Fort Worth Location. I presented my auto insurance at the time of purchase and my salesman took the copy of my card and the full policy that I sent to him. It was documented thoroughly, My insurance was accepted by them as well as my bank, EECU. Today I scheduled my service, that is required to maintain my warranty, and was told that I could not have a loaner car because "they did not work with my insurance carrier". My carrier is Old America Casualty Mutual and is a fine and thorough ... Read More

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DealerRater - Apr 4, 2020

I purchased an ES 350 at the Fort Worth Location. I presented my auto insurance at the time of purchase and my salesman took the copy of my card and the full policy that I sent to him. It was documented thoroughly, My insurance was accepted by them as well as my bank, EECU. Today I scheduled my service, that is required to maintain my warranty, and was told that I could not have a loaner car because "they did not work with my insurance carrier". My carrier is Old America Casualty Mutual and is a fine and thorough plan. My salesman had my policy and knew who the carrier was. Today in conversation with him he was well acquainted with their policy. I explained that he withheld information from me which truly would have stopped me from purchasing the car. His knowledge of my carrier and their policy is proof positive that he withheld. After speaking to two people a higher person in the company called me, a Kurt something who is the Group Vice President. He regurgitated the policy and said he wanted a solution, Here are the inconveniences: the customer waiting area t the dealership is closed due to CO-VID 9. I could not get a loaner car. They offered an UBER. They offered to drive me home and pick me up. Here is the deal....my father and mother are 80 years old and they both have cancer, my father is one week out of the hospital after having a portion of his lung removed and I am their caregiver. I cannot risk exposure to this hideous virus. My parents who surely die if I gave this to them. Riding in an uninitialized car with an unknown person is too great of a risk. I was offered an opportunity to sit in a car outside of the service area for 3 hours to wait on my car....no keys though and it is 40* outside. So you tell me...is the Sewell pledge of amazing service real? I know there are many wonderful aspects of this dealership and I appreciate them. But, I am now faced with having a car for 3-4 years that is not accompanied with the one long term benefit of purchasing from Sewell Lexus. My work schedule is always hectic and I drive from location to location...I cannot be stymied with pick up, deliver, waiting in parked cars, not going to work, etc. I am furious and let down. If my salesman had just tole me about their policy I would have not purchased. The business manager who I sat with had the same opportunity yet he did not convey that information either. I will not ever recommend this dealership and I will never buy there again nor from Lexus as they blamed Lexus for this policy. Now, my insurance company said that there is no validity to what Sewell claims is the issue. I have a top level policy and the coverage does convey to rental cars and loaner cars, I verified this with the insurance carrier today and read my entire policy. I contacted my loan officer at EECU and she said that this was the first they had heard. I asked that they make a complaint to the dealership as they are a preferred lender with Sewell. She agreed, they cannot be a preferred loan vendor if their customers are not given the service and allowances that they purchase based on the Sewell Customer Pledge. I have driven Mercedes for over 20 years and bought all of them at Park Place Mercedes. Same insurance and always had extremely excellent service with loaner cars every time. This is my first and last Lexus and I will go back to Park Place as soon as I am able to trade this car off. If Sewell had a bone of integrity in them they would buy back this car so I can go elsewhere but that is absolutely not an option from them. I read the other reviews on this page and up to today I would have agreed 100% with the positive reviews. My experience was excellent up to the point that I needed and relied on what I was given. Dean Vinyard

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Doug Have gone above and beyond to make sure the car was up to Lexus Certification Standards. Definitely will be back doing business with this dealership

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Today I was treated to the finest experience a customer could ask for. First I telephoned and was happy that a live operator took my call who then transferred me to Derek in parts. I was never placed on hold. Derek was polite, knowledgeable & courteous. Although my request was only for wiper refills, he acted as if I were the most important sale of the day. He had what I needed and set them aside for me. Upon arrival, Derek quickly took my money and even offered to assist me with installing the wiper refills I needed for my ... Read More

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DealerRater - Dec 8, 2018

Today I was treated to the finest experience a customer could ask for. First I telephoned and was happy that a live operator took my call who then transferred me to Derek in parts. I was never placed on hold. Derek was polite, knowledgeable & courteous. Although my request was only for wiper refills, he acted as if I were the most important sale of the day. He had what I needed and set them aside for me. Upon arrival, Derek quickly took my money and even offered to assist me with installing the wiper refills I needed for my sister's 2001 Toyota Highlander. I declined at first saying I could manage, but Derek politely re-insisted on keeping me safe and dry on the service drive. It was bitterly cold and rainy today. I only spent a few dollars but was treated as though I were royalty. Thank you for that.

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My salesman was ANDREW FLYNN and he was very knowledgeable about the products, courteous, and is still helping me when I need to ask information. He seems very concerned to get me to the right person even after the sale. I have never bought a car before where I felt treated so well. You have a great person on your staff. I will probably buy from your company when the need arises and also when some of my friends have a need I will let them know how I feel. Thanks, Jim Floyd

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I have lived from Chicago to Los Angeles and I have bought many cars during my career. Never have I received the royal treatment I received from Internet sales associate Trong Huynh at Sewell Lexus of Fort Worth. I am currently retired in Tucson, Arizona and found the car of our dreams, a Lexus RC350 F Sport, Infrared in color, at Sewell Lexus of Fort Worth on the internet. I immediately contacted Trong Huynh. Price negotiations were handled professionally and Trong started my pleasurable process toward purchasing the car. I asked him for many additional pictures of the interior & ... Read More

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DealerRater - May 29, 2018

I have lived from Chicago to Los Angeles and I have bought many cars during my career. Never have I received the royal treatment I received from Internet sales associate Trong Huynh at Sewell Lexus of Fort Worth. I am currently retired in Tucson, Arizona and found the car of our dreams, a Lexus RC350 F Sport, Infrared in color, at Sewell Lexus of Fort Worth on the internet. I immediately contacted Trong Huynh. Price negotiations were handled professionally and Trong started my pleasurable process toward purchasing the car. I asked him for many additional pictures of the interior & exterior of the car. His response was lightning fast and the pictures were sent via my phone in a matter of a few minutes. The certification summary and carfax for the vehicle were furnished promptly and the financials were secured without delay. Since I live in Tucson, I needed Trong to store the car at the dealership for 2 weeks until we could arrange to fly there and pick it up. Trong said "No Problem" and we finalized everything. When we arrived to take delivery, the process was smooth & simple. All aspects of the vehicle were exactly as Trong described. Trong had all of the papers in order and all we had to do was basically sign and drive away! This was the best buying experience I have had from any dealership and sales person since I bought my first new car in 1970! If you are in the market for a new or used Lexus, don't hesitate! Call Trong today!

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This was our first Infiniti QX60 buying experience and we had a wonderful experience with Sewell Fort worth. The salesperson Adam was very helpful and was always quick in responding to our queries. The process was so smooth and straightforward, mostly done over phone/text and no pressure to visit the dealership. We visited only once when we felt like. Adam answered all our questions regarding the feature details of various packages. They did their best to make sure that we get the brand new car at a great price.I would definitely refer them to someone who is looking ... Read More

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DealerRater - Dec 27, 2017

This was our first Infiniti QX60 buying experience and we had a wonderful experience with Sewell Fort worth. The salesperson Adam was very helpful and was always quick in responding to our queries. The process was so smooth and straightforward, mostly done over phone/text and no pressure to visit the dealership. We visited only once when we felt like. Adam answered all our questions regarding the feature details of various packages. They did their best to make sure that we get the brand new car at a great price.I would definitely refer them to someone who is looking to buy Infiniti. I hope they do the same if I need their help in services and post sale issues, if any.

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The fact that they were willing to go out of their way to make the customer happy even after the purchase was completed made my new 2016 GS 200T purchase a 5-star experience. Special thanks to their New Car Director Corey Hawkins for this. This kind of behavior will make everyone in my family go back to Lexus, and Sewell Lexus at Fort Worth in particular, when they will look for their next car. It was also a pleasure dealing with Brad Coker, Shane Nelson and Courtney Jones during the car buying process. Lexus Customer Service was also very cooperative and ... Read More

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DealerRater - Feb 12, 2017

The fact that they were willing to go out of their way to make the customer happy even after the purchase was completed made my new 2016 GS 200T purchase a 5-star experience. Special thanks to their New Car Director Corey Hawkins for this. This kind of behavior will make everyone in my family go back to Lexus, and Sewell Lexus at Fort Worth in particular, when they will look for their next car. It was also a pleasure dealing with Brad Coker, Shane Nelson and Courtney Jones during the car buying process. Lexus Customer Service was also very cooperative and willing to help in every way they could. Love my new car!

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My first experience at Sewell Lexus Dallas was so positive that I've continued to purchase all my vehicles there and have brought at least 17 friends and family who have also purchased there. The vehicles are reliable and the service is superior. I've dealt with Greg Ziemer in sales form more than 15 years now. Buying a Lexus from Sewell is a positive and enjoyable experience.

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To be fair, I think that my experience could be the exception to the rule, as everyone I've known who has gone to Sewell (at least the one in Dallas, I cannot speak for Fort Worth) has had nothing but positive things to say. However, I think my Lexus will be my first and my last vehicle to be purchased from Sewell based on my experience. I recently purchased a certified pre-owned lexus from Sewell in Dallas, and after a few weeks the maintenance light came on so I brought it in to the Sewell in Fort Worth since ... Read More

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DealerRater - Nov 10, 2016

To be fair, I think that my experience could be the exception to the rule, as everyone I've known who has gone to Sewell (at least the one in Dallas, I cannot speak for Fort Worth) has had nothing but positive things to say. However, I think my Lexus will be my first and my last vehicle to be purchased from Sewell based on my experience. I recently purchased a certified pre-owned lexus from Sewell in Dallas, and after a few weeks the maintenance light came on so I brought it in to the Sewell in Fort Worth since I was in the area for a tune up and car wash. I dropped off my vehicle and we did a brief walk around, all looked well. I had some bugs on the windshield, but all in all my new lexus was in good shape. Part of the tune-up included having their tech drive my car, which is perfectly fine. That afternoon I came back and picked up my vehicle and as they pulled in from about 40 feet away I saw a deep gash in the hood and my heart sunk. I pointed it out to the young lady who brought my car around and at first she pretended not to see it, and then she tried to buff it out with a towel. The gash is about an inch or so long and goes down to the metal. I spoke to my service manager and he said he felt bad, but there was nothing they could do since it likely occurred when I was driving...which is a bold position to take considering we looked over the vehicle that morning. He asked if I'd like to have the branch service manager call me in the morning and I said YES. The next day I did not get a call, and that in and of itself really pissed me off. It was just a total lack of decency and respect. So, I called my Insurance and told them what happened to see what they could do for me. They said they would call the dealership to see if they could come up with some sort of resolution. My insurance carrier called me 4 times over the course of the next week to let me know that they had been attempting to reach the branch manager with no success. I decided to call and had more or less the same results. I ended up emailing my salesman who sold me the car to tell him what happened and see if he could help me out, which he could not. I also submitted an email via their company website which did the trick. The manager finally called me and claimed he did not know I wanted him to call me nor had he received any of my insurance company's nor my messages. The least unkind adjective I could use to describe the manager would be smarmy. The conversation was smug, condescending, and extraordinarily frustrating. He did say sorry...but did not apologize, and by that I mean he just ended the conversation with a really insulting and unnecessary "I'm sorry this didn't go your way". I might understand signing off like that if we had a heated argument or I cussed him up and down, but we had a conversation. I wanted to know how they were going to make this right, and he informed me they had done nothing wrong. In my eyes, the onus is on the dealership to spot any damage that is on the vehicle when I drop off the car (which there was none), and then repair any damage which occurs while the vehicle is in their possession. Then again, I'm just a simple cave man. Interesting way to do business, considering I'm good for a new car every 2 years, but after this experience I'll do the only thing I can do, shop somewhere else and relay my experience.

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So I emailed the store looking for my second Lexus from this location. I get a call within minutes from the GSM by the name of Gina Collins. She not only made sure my second experience was better than the first she walked me and my wife through the entire process to make it extremely easy and seamless! Kudos to Kenny for a great job not only doing a Delivery with my wife but then arranging a follow up visit to answer her addition questions.

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Undisclosed major damages to vehicle, when I called they gave me a fake promise about fixing it. They also ran my credit several times after I instructed them not to.

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I would think that a dealership with this sort of name recognition would at least attempt marginal customer service rather than such poor customer service I almost felt like I was on candid camera. Their business practices are shady at best, if not fraudulent. In fact, I may have to take legal action against them for their blatant price gouging, deceptive tactics and false and misleading information, failure to disclose as well as failure to cover their end of the deal as outlined in the contract. They also owe me money a check that was supposed to have been sent ... Read More

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DealerRater - Mar 12, 2016

I would think that a dealership with this sort of name recognition would at least attempt marginal customer service rather than such poor customer service I almost felt like I was on candid camera. Their business practices are shady at best, if not fraudulent. In fact, I may have to take legal action against them for their blatant price gouging, deceptive tactics and false and misleading information, failure to disclose as well as failure to cover their end of the deal as outlined in the contract. They also owe me money a check that was supposed to have been sent out in an "effort" to account for some of this once it was pointed out to them. Rather than send the check as they claimed (to appease me) they are now refusing to respond to me at all. I knew more about cars than the salesman and I think they actually assumed that me being a women meant I couldn't possibly unserstand the false information he was giving to me.

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What an awful experience we had when taking my RC 350 in for the 15,000 mile service. I told the service employee that I had a slow leak in the drivers rear tire. I was called later that day and was informed that I would need a new tire costing in the several hundreds of dollars because I had 2 nails that were too close together to patch. I asked them to hold off on the replacement at the time. I then later took my car to a reputable company to get a second opinion. Very quickly they determined that there were indeed ... Read More

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DealerRater - Mar 2, 2016

What an awful experience we had when taking my RC 350 in for the 15,000 mile service. I told the service employee that I had a slow leak in the drivers rear tire. I was called later that day and was informed that I would need a new tire costing in the several hundreds of dollars because I had 2 nails that were too close together to patch. I asked them to hold off on the replacement at the time. I then later took my car to a reputable company to get a second opinion. Very quickly they determined that there were indeed two nails, but only one penetrated and the other was simply removed and did not cause damage. The repair was done free of charge and I did not need a new tire. I have absolutely no faith that my car is in good hands or that I will be properly informed of any future work that might need to been done by this dealership to be fully in my best interest. Not only did this happen, but I was told a 15,000 mile service was done, which included a tire rotation that I paid for and when I got my car back after service. The tire mentioned above was not rotated. It was still in the drivers side rear as it was when it went in for service. We have since contacted the Service Mgr at Sewell Lexus in Ft Worth and were pretty much told the mechanic that worked on the vehicle did nothing wrong and would have no reason to since he would not have benefited whether or not we purchased a new tire or not. REALLY....not very professional of him in my opinion and absolutely horrible customer service and work performed. Will not be returning and will let anyone I know to be cautious before using that location as a service dealership. I wasn't sure who to inform of my issues, but thought this forum would be a good place to start. Thank you for listening and hopefully getting informed as to the fact this particular dealership is not putting in enough effort to ensure proper car of their owners vehicles, which is too bad because my sales experience was fine.

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I have been shopping for the perfect SUV for several weeks. Trong Huynh met me and my husband at the door of Sewell Lexus and immediately I felt at ease as we began to discuss what we were looking for. Trong showed us several choices in the RX350 and I found the car for me! The buying experience was easy and stress free. Thanks to all the Sewell professions...job well done. I love my RX350. It is perfect. CSpain

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On march 6th I arrived at Sewell of FW to look at a new RC 350 F Sport which had been described to me by Steve. He had also sent me the specification's and picture via email after I had described what type car I was looking for. When I saw It in the new color (INFRARED), I knew I wanted to take it home That Day. After reaching what I consider a fair price, Steve went to working at warp speed to complete the process that day. (I live 110 miles away and would not be able to return for ... Read More

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DealerRater - Apr 10, 2015

On march 6th I arrived at Sewell of FW to look at a new RC 350 F Sport which had been described to me by Steve. He had also sent me the specification's and picture via email after I had described what type car I was looking for. When I saw It in the new color (INFRARED), I knew I wanted to take it home That Day. After reaching what I consider a fair price, Steve went to working at warp speed to complete the process that day. (I live 110 miles away and would not be able to return for several days). Steve has also helped with several small problem's I have had since taking delivery. I am really enjoying my new ride and will give Sewell an opportunity to sell me my next car, (this is my third new car to buy from them), But I will be sure to look up Steve Johnson (MY NEW FRIEND) when I do.

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We went in to lease a Lexus and ended up leasing not just the Lexus but buying another car. Steve Johnson is amazing, patient and trust worthy. We had the best experience with him and ended up with amazing deals. If you go to Sewell Lexus in Fort Worth definitely ask for Steve. WE LOVE OUR CARS!!!

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My wife and I stopped by sewell fort worth on our way to another dealership that had already approved us for a good deal. Upon arriving at Sewell Fort Worth we were greated by a seemingly friendly young man who immediately started showing us the car we were looking at. The car is a 2008 Lexus ES350 with 96k miles. We asked if we needed to replace the timing belt and he answered that the timing belt has been replaced at 90k. Well i did my own research later on and found that this car doesn't have a timing belt ... Read More

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DealerRater - Feb 27, 2015

My wife and I stopped by sewell fort worth on our way to another dealership that had already approved us for a good deal. Upon arriving at Sewell Fort Worth we were greated by a seemingly friendly young man who immediately started showing us the car we were looking at. The car is a 2008 Lexus ES350 with 96k miles. We asked if we needed to replace the timing belt and he answered that the timing belt has been replaced at 90k. Well i did my own research later on and found that this car doesn't have a timing belt but has a timing chain which should last the life of the car. Which tells me he really doesn't know the car he is selling too well. He worked with me for about 2 days trying to match the other dealership. Finally Yesterday i get a phone call from him and started his conversation with " I have good news for you!" and he started listing over the phone what his financing department agreed to offer me. I wrote everything down and told him that i liked what he offered and will be there around 6pm that day. We got there at 6pm and he started pushing toward us paperwork to sign that were different from what he offered over the phone that day. The rate was higher, the loan term was shorter and the payment was higher. His excuse was that he was processing several deals and got confused and may have given me different information. Boloney. So i told him we were not interested and left them quickly. I thought that the old bait and switch scheme was a thing of the past but NO!!! It's alive and well at Sewell Fort Worth. Big disappointment! Of all the dealership i thought that Sewell would have higher standards than the average dealership since they represent such a prestigious brand but unfortunately it wasn't the case. I should have researched them before setting foot in their building.

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I am a previous Sewell buyer, and I had no issues when I bought my CT in 2011. However, something has changed in this company. Last month, my friend and I both purchased new Lexus vehicles from Park Place Lexus in Grapevine. We gave Sewell Lexus of Fort Worth ample opportunity to be our dealer of choice; however, Sewell failed miserably, if only because we never received phone calls in a timely manner. Sewell asked me for my contact info at one point during the process, because the sales manager, Gina Collins, wanted to contact me. I didn’t hear from ... Read More

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DealerRater - Jul 23, 2013

I am a previous Sewell buyer, and I had no issues when I bought my CT in 2011. However, something has changed in this company. Last month, my friend and I both purchased new Lexus vehicles from Park Place Lexus in Grapevine. We gave Sewell Lexus of Fort Worth ample opportunity to be our dealer of choice; however, Sewell failed miserably, if only because we never received phone calls in a timely manner. Sewell asked me for my contact info at one point during the process, because the sales manager, Gina Collins, wanted to contact me. I didn’t hear from her until 6 days later, but it was too late. I had already purchased a new Lexus from Park Place. I was ready to move on and forget what had happened, but my friend decided to buy a new Lexus as well. I gave Sewell another opportunity to try and win his business, in addition to winning my future business. I contacted Gina Collins and gave her the details regarding the RX purchase. My friend contacted her multiple times with no response back. This was after she asked for him to contact her. Again, she finally called him, but it was too late. I had initially told her that he was ready to move quickly on a purchase, and he did so with Park Place. I’m not sure what is different at Sewell now, but I will no longer consider them as an option during any buying or service needs. Honestly, a phone call (or email) is not difficult and/or time-consuming. Gina Collins said on both occasions that she could not call us back because of long meetings. Well, then she shouldn’t have requested our contact info. Someone else should have handled it. Basically, Sewell needs to know that they missed out on two buyers within 7 days simply because of no phone calls. These were two transactions that totaled well over $100K dollars (including extended warranties, dent protections, tire/wheel warranty, etc.), not to mention the thousands in future service-related revenue. Word of mouth is important, and unfortunately, these negative experiences leave me with little positive to say about Sewell. Bottom line: if you would like a hassle-free experience, stay away from Sewell Lexus of Fort Worth!!!

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DO NOT GO TO THIS COMPANY!!!! They lie!!! They belittle you and the worst one of all was the general manger!! That place disgusts me!! Biggest waste of freaking time!

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If you are in the market for a Lexus, Sewell of Fort Worth is the place to go. It's worth asking for Ken Dawson in sales. He's friendly, helpful, organized, and will bend over backwards to make you happy and get you the car you want at a great price. Highly recommend him. I won't work with anyone besides him for our next vehicle purchase. Butch Gautier was another employee at Sewell that was extremely helpful and pleasant to work with. Good job to the entire staff at Sewell of Forth Worth.

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Went to buy a CPO Lexus RX350. They didn't disclose that the vehicle had a massive paint job done (about $11k worth) until we were ready to sign the papers. That too it was mentioned grudgingly that they were doing so as a courtesy and were not required to disclose! Prior to going to the dealership, we asked the sales guy about any issues on the vehicle and were assured that there was nothing other than a minor scratch at the back. He assured that it was in excellent condition. Drove from far with a drive out price and ... Read More

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DealerRater - Jun 28, 2012

Went to buy a CPO Lexus RX350. They didn't disclose that the vehicle had a massive paint job done (about $11k worth) until we were ready to sign the papers. That too it was mentioned grudgingly that they were doing so as a courtesy and were not required to disclose! Prior to going to the dealership, we asked the sales guy about any issues on the vehicle and were assured that there was nothing other than a minor scratch at the back. He assured that it was in excellent condition. Drove from far with a drive out price and financing paper work done only to learn that it had a huge paint job done two weeks ago. The manager and the sales person had the gall to say that the price was lower because of it and somehow we should have known why it was low. Here we were thinking that it's end of month and we had a decent deal and it was definitely nothing out of range compared to other dealerships. We asked the sales guy to check if everything was ok and to inform us of anything that's wrong. I would not have gone and wasted our time if they had the courtesy to let us know of the paint job ahead of time. But then that's their sales tactic. Great disappointment to us given our experience with other Lexus dealers in the area. Avoid buying a used car from this dealership unless due diligence is done. 1) ask for service records 2) don't rely on car fox. it only shows what was reported. 3) have a mechanic or experienced person look at the vehicle. This experience has soured us on the Lexus CPO thing. It's no better than buying it from Joe down the road. We expected better from a Lexus dealership and Sewell. What a let down!

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We traveled from Tyler to pick up a used 09 Honda CR-V that we saw advertised by Sewell on E-Bay. From the moment we arrived we were treated like we were there to buy the most expensive Lexus they had. Further, the vehicle we purchased was just as advertised if not better. Overall, we had a great experience. I will strongly recommend this dealership to others. Danny was outstanding.

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Daniel Mendes and Jeremy at Sewell Fort Worth are excellent in service. We have dealt with them for years and couldn't be happier. Someone stopped me the other day regarding my vehicle and I told them about Sewell. I said the sales people are awesome as well, but service is who you see for years after buying car & they are great.

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From the moment we stepped in to Sewell of Fort Worth, we were greeted with some of the most friendly and respectful treatment that we have ever experienced. We set an appointment with Ken Dawson, who promptly had our car waiting and were test driving within minutes of our arrival. We got right down to business, but felt like we were truly forming a relationship with these folks. The manager, Corey Hawkins, came in to discuss our car, gave us some comparisons among other brands, discussed numbers with us and, in a short time, we drove away with our car. ... Read More

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DealerRater - Jul 5, 2010

From the moment we stepped in to Sewell of Fort Worth, we were greeted with some of the most friendly and respectful treatment that we have ever experienced. We set an appointment with Ken Dawson, who promptly had our car waiting and were test driving within minutes of our arrival. We got right down to business, but felt like we were truly forming a relationship with these folks. The manager, Corey Hawkins, came in to discuss our car, gave us some comparisons among other brands, discussed numbers with us and, in a short time, we drove away with our car. My husband and I were absolutely 100% satisfied and impressed with the way Sewell treated us and really listened to what we were looking for in a vehicle. I would highly recommend looking at Sewell first when considering the purchase of a new or used car. We know we receieved better than the best deal, we cannot say enough about this dealership. They were honest, respectful of our time, easy to deal with, and we left with huge smiles on our faces. Ask for Ken Dawson.

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I visited Sewell Of Fort Worth after bad experiences at two other Texas Lexus' Dealerships. I came away from both with the unwelcome feeling, of,"There is the car you inquired about. This is the price. Take it or Leave it". I left It, and went to Fort Worth!I was welcomed with a friendly reception!My Salesmen was extremely nice, knowledgeable!,honest and accomodating!My buying experience was most pleasant!I have been pleased with my purchase.My service and followup experiences have been pre-planned, perfectly executed,andfollowed up with no questions and no surprizes!I would ... Read More

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DealerRater - Jun 28, 2009

I visited Sewell Of Fort Worth after bad experiences at two other Texas Lexus' Dealerships. I came away from both with the unwelcome feeling, of,"There is the car you inquired about. This is the price. Take it or Leave it". I left It, and went to Fort Worth!I was welcomed with a friendly reception!My Salesmen was extremely nice, knowledgeable!,honest and accomodating!My buying experience was most pleasant!I have been pleased with my purchase.My service and followup experiences have been pre-planned, perfectly executed,andfollowed up with no questions and no surprizes!I would recommend Sewell of Fort Worth to any  New Lexus Buyer!

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We came to Ft Worth from Belton, Texas to purchase a new Lexus. Danny Tyroch could not have been more helpful or more knowledgeable. Our treatment at Sewell was first rate from the minute we walked into the show room. We love our RX400h! Karen and Terry Lairmore

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Just arrived to Fort Worth I visited Sewell Lexus as the first option to get my new car. Danny Tyroch simplified the whole process at a point that I didn't look for any other option in town. His efficient, friendly and high quality assistance made of this an unforgetable experience.

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My expectations for customer service were very high given the reputation that Sewell dealerships have in our community. I am pleased to say that John Gaines exceeded very expection in our purchase of our 2008 Toyota Camry Hybrid and I do strongly recommend John and Sewell to anyone in the market for a vehicle, new or pre-owned.

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I live in Oklahoma and found the Lexus I was looking for through Mr. John Gaines with Sewell Lexus of Fort Worth. He searched and found exactly what I desired within 24 hours at Sewell Lexus of Dallas. We negotiated by phone on the price of the vehicle and my trade-in confidentially since this was a gift purchase for my wife. He was honest, fair, and up-front with me throughout the entire negotiating process. I did not feel like I was being manipulated by the typical used car salesman. Mr. Gaines was also very professional throughout the sales process and if ... Read More

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DealerRater - Jun 11, 2009

I live in Oklahoma and found the Lexus I was looking for through Mr. John Gaines with Sewell Lexus of Fort Worth. He searched and found exactly what I desired within 24 hours at Sewell Lexus of Dallas. We negotiated by phone on the price of the vehicle and my trade-in confidentially since this was a gift purchase for my wife. He was honest, fair, and up-front with me throughout the entire negotiating process. I did not feel like I was being manipulated by the typical used car salesman. Mr. Gaines was also very professional throughout the sales process and if ever we decide to buy another Lexus, we will be calling John Gaines. Thank you for providing such excellence in service. Sincerely, Rich Burkholder, Edmond, Oklahoma.

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Good buying experience with John! Will do it again. He was professional, direct, and knew what he was doing. He knew the car and how to determine and satisfy the client's needs. I especially like the Mark Levinson sound system. Still have to figure out how to consistently get the voice navigator to speak to me.

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This is the 2nd Lexus I've purchased from Sewell Lexus. They treat you with the best customer service! If you're in for service, they make the process so smooth and you're not out any of your time. They will provide you with a loaner car to get back to work and most of the time, depending on the service that you're having done, you will have it back the same day. You receive personal assistance with a service assistant and you can request them all the time. They go out of their way for you and ... Read More

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DealerRater - May 27, 2009

This is the 2nd Lexus I've purchased from Sewell Lexus. They treat you with the best customer service! If you're in for service, they make the process so smooth and you're not out any of your time. They will provide you with a loaner car to get back to work and most of the time, depending on the service that you're having done, you will have it back the same day. You receive personal assistance with a service assistant and you can request them all the time. They go out of their way for you and ensure that your needs are taken care of. If you have any questions about anything, you can contact your Sales Associate which mine was Danny Tyroch, and he would get the information right back to you. I highly reccomend them to anyone!

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I could not have had a better experience purchasing my used Lexus. Mr. Tyroch knew what I was in the market for and went out of his way to insure I could purchase my car that day. My particular vehicle was not quite ready to be put on the sales floor, and Mr. Tyroch himself was in the hatch of the vehicle wearing a suit & tie, personally cleaning the vehicle. Everyone at Sewell Lexus of Ft. Worth is so courteous to the customers. Every opportunity I get I recommend a Lexus to my friends and tell them about the ... Read More

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DealerRater - May 26, 2009

I could not have had a better experience purchasing my used Lexus. Mr. Tyroch knew what I was in the market for and went out of his way to insure I could purchase my car that day. My particular vehicle was not quite ready to be put on the sales floor, and Mr. Tyroch himself was in the hatch of the vehicle wearing a suit & tie, personally cleaning the vehicle. Everyone at Sewell Lexus of Ft. Worth is so courteous to the customers. Every opportunity I get I recommend a Lexus to my friends and tell them about the dealership in Ft. Worth. This is one place where the people truly make the difference in your purchase!

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Dear Lexus Dealership, Danny and I are extremely satisfied with the RX 350 we purchased from John Gaines. His service as a Sales Representative was outstanding, he was courteous, informative and very helpful in every way. Since the purchase we are going back to your dealership all the time and always seeking out John and if we have any questions he is always very helpful. When we are ready in the future to purchase another Lexus it will be from John again. You have many outstanding employees,especially John,at your dealership and we can only highly recommend your dealership to ... Read More

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DealerRater - May 14, 2009

Dear Lexus Dealership, Danny and I are extremely satisfied with the RX 350 we purchased from John Gaines. His service as a Sales Representative was outstanding, he was courteous, informative and very helpful in every way. Since the purchase we are going back to your dealership all the time and always seeking out John and if we have any questions he is always very helpful. When we are ready in the future to purchase another Lexus it will be from John again. You have many outstanding employees,especially John,at your dealership and we can only highly recommend your dealership to everyone. Sincerely, Danny and Margit Stuckler

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For internet parts sales Scott at Sewell Lexus is the best. Great customer service is great. The part prices at Sewell beat my dealers in New York significantly. Scott investigates what you need and suggests parts that you may need to finish your job. Shipping is quick also.

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Sewell lexus of Fort Worth is a wounderful place to buy a car. Everyone is kind and friendly. I have been a custermer for 13 years and have purched 3 new lexus cars so far. I am always treated like I am a part of thier family and that includes all parts of the dealership. John Gains is the best salesman I have ever run across in my 55 years of buying cars. From the GM on downI have gotten to know and befriend just about everyone that works at Sewell Lexus Fort Worth. I will never buy a new Lexus anywhere else.

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Sewell Lexus of Ft. Worth, TX---Thumbs Down! I bought my 2005 LS430 from Sewell Lexus of Ft. Worth, TX. less than 2 years ago. It currently has 13,000 miles on it and has always been kept garaged. I put it in the garage the other night, and when I woke up the next day to run some errands, there was a 10” vertical crack running down my windshield directly in front of the driver. Upon inspection, the crack started at the uppermost part of the windshield under the chrome border and ran straight down the windshield. I did not get hit by gravel, rocks ... Read More

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DealerRater - Oct 23, 2007

Sewell Lexus of Ft. Worth, TX---Thumbs Down! I bought my 2005 LS430 from Sewell Lexus of Ft. Worth, TX. less than 2 years ago. It currently has 13,000 miles on it and has always been kept garaged. I put it in the garage the other night, and when I woke up the next day to run some errands, there was a 10” vertical crack running down my windshield directly in front of the driver. Upon inspection, the crack started at the uppermost part of the windshield under the chrome border and ran straight down the windshield. I did not get hit by gravel, rocks or any other object. Since the crack was directly in front of the driver, it would have been obvious if I had been hit by an object. It appeared to be a stress crack, probably from improper installation or flexing of the car body. I took the car into Sewell after being told that this would be covered under my warranty but they would have to inspect it first. The Service Writer took a full 10 minutes inspecting it, finding no evidence of a rock or gravel strike. Then he took out his ballpoint pen and ran it up and down the crack, stopping at the top of the crack and moving it around. I couldn’t figure out what he was doing. Then he gets a magnifying glass with attached spotlight and shows me a miniscule impression, right where he was pressing his pen, and informed me that was where I was hit by a rock. This miniscule mark could not be seen with the naked eye, but he insisted it was a rock strike. There was absolutely no evidence of any rock strike or external damage to the naked eye. After I disagreed with him, he called the Service Manager who just agreed with the Service Writer’s assessment. When I disagreed with him, he said he would “call Lexus and see how they would handle it.” He came back and said that out of the goodness of their heart, Lexus would pay ½ of the nearly $1900 charge for a new windshield. When I told him I could get a new OEM windshield installed by Safelite Auto Glass for $197.90 he informed me that their glass was no good and that it would split and peel in time, unlike the superior Lexus glass. Then the New Car Sales Manager came and said he would accept the opinion of his Service Manager and the claim would be denied. He asked me if I would pay $475 for a replacement windshield and I told me it should be replaced under the New Car Warranty. The General Manager was supposed to call me upon returning 3 days later to resolve the situation. I never heard from him so I called him and he informed me they wouldn’t replace the glass under warranty. He had not even looked at the windshield. Needless to say I was very disappointed with the Service Department and Management of Sewell Lexus of Ft. Worth and will never buy another Lexus from them. Fortunately there are several other dealers available in the DFW area. Update: I had the windshield replaced by Safelite Auto Glass 2 days later. I asked the 2 technicians at Safelite to check the crack after they had removed the framing and tell me what caused the crack. After their examination they told me there was NO evidence of a rock or gravel chip to the window, and that when the windshield was originally installed by Lexus, they had left a gap with no sealant at all under the area where the crack originated at the top, leaving that area unsupported, which caused the crack due to lack of support in that area and body flexing of the car. Lexus has continued to deny the claim. This is just my experience……To be Forewarned is to be Forearmed.

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Perhaps the easiest new car purchasing experience of my life! The finance guy was typical and slick, but never pushed us away from what we originally wanted. And after-sales service has been outstanding. I have the car picked up at my home, a loaner car dropped off, and no hassles. Our salesperson has followed up several times in the last 6 months, just to be sure we are still happy with the car. Not many other dealers seem to care as much about happy customers. Too bad Sewell doesn't own other brand dealerships in the area so that all car ... Read More

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DealerRater - Oct 14, 2004

Perhaps the easiest new car purchasing experience of my life! The finance guy was typical and slick, but never pushed us away from what we originally wanted. And after-sales service has been outstanding. I have the car picked up at my home, a loaner car dropped off, and no hassles. Our salesperson has followed up several times in the last 6 months, just to be sure we are still happy with the car. Not many other dealers seem to care as much about happy customers. Too bad Sewell doesn't own other brand dealerships in the area so that all car types could be bought so well.

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